01Scope and contact
This policy covers Lumina Source courses, digital content and design services. Contact us through Orders in your member area or hello@lumina-source.com with the order number, purchase email, request and relevant details. Never send passwords, verification codes or wallet private keys.
02Before payment or delivery
Unpaid orders may be cancelled or deleted from Orders. For paid orders, contact support rather than only deleting the order. If delivery has not begun, we review the delivery status, agreed terms and statutory rights when handling your cancellation and refund.
03Distance purchases and digital content
Distance purchases covered by Taiwan’s Consumer Protection Act generally allow cancellation by written notice within seven days of receiving goods or services, without giving a reason or paying a penalty. Buying digital content alone does not remove this right. An exception applies only when legally eligible and the required prior disclosure and consent have been completed before supply. Otherwise, the general rules apply.
04Custom design services
Custom design follows the agreed quotation, milestones and contract. If work has begun, cancellation is handled according to work actually completed, agreed terms and applicable law. This page is not a blanket exclusion of refunds. Any custom-order exception to the seven-day right requires the legal conditions and prior disclosure.
05Defects, incorrect payments and exchanges
Contact us about duplicate or incorrect payments, access failures or delivery that does not match the agreement. We will investigate and arrange correction, delivery or a refund as required. Digital courses have no physical return process. Any physical product follows its description and statutory return rules. Downloading or reading does not automatically remove lawful refund or defect remedies.
06Refund method and timing
We confirm the refundable amount and recipient, then refund by the original payment method or another securely agreed method. Where Article 19-2 of Taiwan’s Consumer Protection Act applies, payment is returned within fifteen days starting the day after goods are recovered/returned or service cancellation notice is received. Support will explain other timelines. Redeemed gift points are restored according to the order record, not paid out as cash. Banking or network processing may affect receipt time without reducing statutory rights.
07Verification and duplicate requests
We verify the payer, order, received payment and recipient to prevent duplicate or misdirected refunds, and may request reasonably necessary missing details. If a bank, payment platform or dispute process has already returned the same funds, tell support so the refunded amount can be reconciled; the same amount cannot be claimed twice. These checks must not improperly delay or remove statutory refund rights.
08Foreign currency, on-chain assets and partial delivery
For foreign-currency or on-chain payments, the refund currency, amount and secure recipient follow the original order, actual receipt, applicable law and agreement. Market movements at refund time do not arbitrarily rewrite the original order amount. Contact us immediately about a wrong address, network or asset; recovery depends on the transaction and cannot be guaranteed. We remain responsible under law for incorrect instructions we supplied. For partially delivered services or redeemed points, we explain the calculation and benefit adjustments without double charging or deducting unlawful fees.
